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Analyze customer interactions to find the missing insight needed to complete a big data picture.

Intro to Customer Interaction Analytics
Solving Business Challenges
Understanding How It Works
The Nexidia Difference

Customer Interaction Analytics for Business Transformation

Nexidia provides the best big data solution for turning customer interactions into
valuable insight with advanced speech and text analytics.

OUR CLIENTS

Senior Vice President and General Manager, Qumu

Nexidia’s Dialogue Search allows our customers to easily and precisely find the material they’re looking for."

Ray Hood
Senior Vice President and General Manager, Qumu

Verizon’s multi-year contract leverages Nexidia’s Managed Analytic Services team and OnDemand hosting to deliver measurable business results across the enterprise.


Director of Customer Impact, EarthLink

Nexidia is a frontline tool that we and our partners use to improve operations, resulting in increased worker productivity, reduced AHT, and significant cost savings."

Elizabeth Orth
Director of Customer Impact, EarthLink

Director Customer Service,<br />Excellus BCBS

By working with Nexidia's Managed Analytic Services Team, we've been able to quickly get to the root causes of key customer issues and identify areas to improve."

Nancy Sakran
Director Customer Service,
Excellus BCBS

Vice President of Contact Center, Gerber Life Insurance

Nexidia provides us with the business intelligence needed to make sure that our business processes and customer service offer the best solution for our policyholders."

Bob McDonald
Vice President of Contact Center, Gerber Life Insurance

Senior Vice President of Contact Center Operations, AAA Club Partners

The Nexidia Analytics OnDemand program provides the best analytics solution available, at a cost effective, quick and easy way for us to begin analyzing our member interactions."

Betsy Lee
Senior Vice President of Contact Center Operations, AAA Club Partners

Nexidia is helping drive Comcast’s commitment to deliver a consistently positive customer experience.


Director of BlueCard Operations, BCBSTN

The QuickStart program was very smooth; as a result we were able to make effective changes to our contact center operations, delivering over $1M in cost savings."

Maria Darras
Director of BlueCard Operations, BCBSTN

SVP, Enterprise Customer Care, Time Warner Cable, Inc.

"We are excited about Nexidia's multi-channel offering because we believe it will give us a more comprehensive view of our customer interactions."

John Bowden
SVP, Enterprise Customer Care, Time Warner Cable, Inc.

Vice President, Enrollment and Customer Service, Blue Cross and Blue Shield of North Carolina.

We will be better equipped to further understand customer needs, as well as pinpoint opportunities to enhance the effectiveness and efficiency of the entire service experience."

Stevie McNeal
Vice President, Enrollment and Customer Service, Blue Cross and Blue Shield of North Carolina.

Head of HR and Development, 1st Credit

Nexidia improves agent effectiveness on the phone, increases revenues collected, and helps build company growth."

Chris Collins
Head of HR and Development, 1st Credit

Senior Vice President and Chief Operating Officer, Crawford Media Services

Nexidia’s Dialogue Search enhances our standard metadata search to ensure our customers find the best possible assets for the job."

Steve Davis
Senior Vice President and Chief Operating Officer, Crawford Media Services

Vice President of Call Center Operations, Atlantic Coast Media Group

Nexidia is the perfect solution to provide visibility into agent performance, as well as the specific information needed to give individual, effective coaching when needed."

Robb Auber
Vice President of Call Center Operations, Atlantic Coast Media Group

Director of SaleS, Cabot Credit Management

Speech Analytics has such a proven success in Apex that it was just common sense to bring it into the Cabot Financial business."

David Connell
Director of SaleS, Cabot Credit Management

General Manager, Page One Ventures

With Nexidia, we are able to dramatically increase the volume of calls reviewed and conduct quality monitoring with a much more rigorous set of data."

Jeff Prete
General Manager, Page One Ventures

Project Manager, Ventura

The POC engagement proved the business case, and Nexidia’s hosted service enabled a smooth transition to an onsite installation."

David Howe
Project Manager, Ventura

Vice President of Customer Experience, Vonage

The QA process became a bouquet of roses for us because we now have so many opportunities to look at things in a very different way."

Mike Trotter
Vice President of Customer Experience, Vonage

Managing Director,Commercial Credit Management

For us, speech analytics is fundamental to both our company philosophy and corporate growth."

Steve Murray
Managing Director,Commercial Credit Management

Vice President of Customer Service,<br />U.S. Cellular

Nexidia has proven that they are the type of company that can really partner to help in operationalizing call intelligence to deliver pertinent, relevant results."

Lynn Costlow
Vice President of Customer Service,
U.S. Cellular

Chief Operating Officer, APEX

Nexidia’s Speech Analytics enables us to demonstrate regulatory compliance on 100% of our calls."

Steve Mound
Chief Operating Officer, APEX

Director Customer Service, Blue Cross NEPA

We turned to speech analytics for a higher degree of visibility over call volume patterns and trends."

Bob McDonald
Director Customer Service, Blue Cross NEPA

Chief Executive Officer, CBV Collection Services

Nexidia is the perfect solution to ensure consistent quality and compliance, which in turn protects our revenue and ensures growth, maintaining our leadership in the industry."

Bob Richards
Chief Executive Officer, CBV Collection Services

Executive Vice President of Internal Operations and Customer Service,<br />Arkansas Blue Cross

We know that speech analytics will give us a better understanding of why both members and providers call."

David Bridges
Executive Vice President of Internal Operations and Customer Service,
Arkansas Blue Cross

Vice President and GM, <br />Cisco Customer Contact Business Unit

With real-time capability in Nexidia's software, our mutual customers can rapidly benefit from the intelligence gathered in the contact center to improve operations and the customer experience."

John Hernandez
Vice President and GM,
Cisco Customer Contact Business Unit

OTHER SOLUTIONS

Media & Entertainment

MEDIA & ENTERTAINMENT »

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Legal

LEGAL »

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Government

GOVERNMENT »

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