In Focus
Nexidia ESI—Quality Manages Change at the Agent Level
Measure agent performance against corporate goals
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Nexidia ESP Simplifies Speech Analytics Implementation
Provides automated intelligence from contact center data
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First Call Resolution - See Nexidia's Complete FCR Analysis Tools
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What People are Saying
We turned to speech analytics for a higher degree of visibility over call volume patterns and trends.
Bob McDonald
Director Customer Service, Blue Cross NEPA
Recent Success Stories
| Plaza Associates Video TestimonialA worldwide collections company ensures compliance and improves collector performance. | |
 | Ventura Video TestimonialA UK outsourcing company helps customers balance efficiency and customer service with analytics. | |
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 | EarthLink Video Testimonial Speech analytics helps improve contact center process and quality. |
Latest News
01.28.10
Nexidia and HyperQuality Offer Joint Solution to Deliver Unparalled Customer Service Insight and Quality Assurance
11.23.09
Nexidia Launches ESI—Quality Application for Contact Centers
11.23.09
Nexidia and Semafone Partner to Prevent Fraud and Identity Theft in the Call Centre
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