In Focus
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Use Speech Analytics to Identify Self Service Opportunities and Reduce Costs
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How Speech Analytics Can Help Give You "More for Less"
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The New FCR - Reinventing First Call Resolution with Speech Analytics
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What People are Saying
We turned to speech analytics for a higher degree of visibility over call volume patterns and trends.
Bob McDonald
Director Customer Service, Blue Cross NEPA
Recent Success Stories
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| Ventura Case StudyA UK outsourcing company helps customers balance efficiency and customer service with analytics. |
 | EarthLink Case StudySpeech analytics helps improve contact center process and quality. | |
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 | Blue Cross NEPA Case StudyA health insurance company turns to analytics in search of the reason behind sky-high call volumes. |
Latest News
06.08.09
Multiple Call Centers, One Customer Experience
06.02.09
Nexidia's Center of Excellence Adds U.S. Cellular, Ventura & Blue Cross of Northeastern Pennsylvania
05.06.09
How to Cut Costs and Keep Customers Happy by Mining Calls
03.23.09
Ventura Signs Enterprise-Wide License Agreement for Nexidia Speech Analytics
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