Nexidia

Executive Management

 

John Willcutts, President & CEO

John joined Nexidia with an extensive background in technology and demonstrated leadership experience from having held executive positions for companies ranging from start-ups to publicly traded corporations. Prior to Nexidia, John was CEO of Orchestria the leading innovator of solutions designed to provide unprecedented levels of real-time visibility and control of all electronic communications, including e-mail, the Web and Instant Messaging.

John has served twice as Entrepreneur in Residence for Benchmark Capital, a leading investor in enterprise software and services, communications & security, semiconductors, mobile computing, consumer services and financial services. John also served as CEO of Encompass Inc., a startup software company that delivered the default end-user Internet experience for users of new PC’s. Encompass was subsequently acquired by Yahoo in 1999, and as a result of this acquisition, John, was appointed VP and General Manager of Corporate Yahoo! John has also held positions with Global Village where he served as VP of Engineering and at Atlanta-based Sofnet where he was Chief Technical Officer.

Jon Ezrine, SVP of Business Development & CFO

Jon joined Nexidia from Witness Systems, a call center recording and optimization software company, where he served as CFO. Jon was responsible for all aspects of Witness Systems financial management from its start-up stage, through a successful IPO and as a public company. Jon was also instrumental in the company’s M&A, business development and strategic development initiatives. Prior to Witness Systems, Jon served as Controller for SQL Financials, now Clarus Corporation, as Controller for ITL Interiors, Inc, and as a senior staff accountant with Arthur Andersen & Co. from 1989 to 1992. Jon holds a BS in Finance from the University of Virginia.

Mark Reich, SVP of Operations

Mark has over 20 years experience working in the computer industry. He currently serves as Senior Vice President, Operations where he is responsible for engineering, professional services, technical support, quality assurance and training. Most recently, Mark served as Senior Director, Client Services, for Yahoo!'s Enterprise Solutions division. Mark built Yahoo!’s first consulting, training and technical support organization targeted at Fortune 500 companies. Prior to Yahoo!, Mark served as Vice President of Operations for Encompass, Inc., which was subsequently acquired by Yahoo!. Encompass was a startup software company that delivered the default end-user Internet experience for users of new PC’s. Before joining Encompass, Mark was a Managing Consultant at Gemini Consulting, where he led engagements in the information technology and operations practice areas for Fortune 500 companies.

Earlier in his career, Mark served as Principal Engineer at Encore Computer Corporation, where he led an RFP response and won a $10M contract from DARPA for the development of a large-scale parallel processor system. Upon completing graduate school, Mark served as Project Lead for Digital Equipment Corporation, where he designed and developed a communications subsystem for the VAX11 family of computers. Mark holds a Bachelor of Engineering degree in Electrical Engineering from McGill University, an MS in Electrical Engineering from Carnegie-Mellon University and an MBA with honors from Boston University.

Drew Lanham, SVP/GM, Media

Drew Lanham is responsible for Nexidia’s expansion into new market initiatives, including rich media search. Lanham most recently held the position of vice president, business development at Good Technology, Inc. (acquired by Motorola). Prior to Good Technology, Lanham held various positions at Yahoo! Inc. including vice president and general manager, Access and vice president of business development. He was also the co-founder and vice president of business development at Encompass, Inc. (acquired by Yahoo!, Inc.). Drew holds degrees in Economics and Finance from Baylor University and is currently based in Palo Alto, California.

Howard Smith, SVP of Sales

Howard joins Nexidia as SVP of Sales after having served as a consultant and advisor to the management team.  Prior to Nexidia, Smith held the position of Vice President of Sales at Orchestria, the leading innovator of solutions designed to provide unprecedented levels of real-time visibility and control of all electronic communications, including e-mail, the Web and Instant Messaging. In less than three years, Smith established and grew Orchestria’s US business from a position of having no clients, to being the preferred email compliance solution among the majority of Wall Street’s most prestigious financial services firms. Prior to Orchestria, Smith led Yahoo!’s Enterprise Solutions sales force, from a position of no revenue in the enterprise portal market, to a position of industry leadership.  Smith has also served in a number of management, sales and consulting roles with Accenture, Oracle and EDS.

Jeff Schlueter, VP, Marketing & Business Development

As Vice President of Marketing and Business Development, Jeff is responsible for developing and implementing the Nexidia corporate marketing strategy. In addition, he works to develop new markets for Nexidia technology, and has led the growth of Nexidia’s business in legal audio discovery. Jeff brings 17+ years of telecom and marketing experience to Nexidia. He served as the Executive Director of Product Management at Cingular Wireless where he was responsible for the development and lifecycle management of all voice-related products and services in the Cingular portfolio. Jeff was also the Executive Director of Customer Base Marketing, responsible for all marketing programs into their base of 22 million subscribers for retention and revenue stimulation. Additionally, Jeff has held executive positions at Linx Communications, Boston Technology and US West, Inc. Jeff holds a Masters in International Management from Thunderbird (AGSIM).

Mike Hutchison, VP, Professional Services

As Vice President of Professional Services for Nexidia, Mike is a seasoned veteran with more than a decade of Contact Center Management experience in multiple outsourced environments. Mike works directly with some of today’s leading organizations, helping them to realize the far-reaching benefits of speech analytics. Previously, Mike directed 1000-plus person call center operations and managed worldwide workforce optimization for industry-leading outsourcer, Telvista.

Larry Skowronek, Vice President, Product Management

As Vice President of Product Management for Nexidia, Larry is responsible for the research and development of the overall market strategy, product strategy, and development roadmap for Nexidia's speech analytics solutions. Larry brings nearly two decades of experience working with contact center tools and management to Nexidia. He has led product management, quality assurance, and consulting organizations for contact center management software vendors across the industry, including TCS Management Group/Aspect Communications (workforce optimization and CTI), Informiam/Genesys (real-time reporting and monitoring), and LiveOps (hosted contact center). This varied experience has produced a keen understanding of the best practices for managing the evolving contact center. He has put specific focus on leveraging the contact center as a value-adding business function, which contributes directly to a company’s achievement of strategic and corporate objectives. Larry holds a degree in Philosophy, with a minor in Science and Technology Studies, from Williams College, Williamstown, Massachusetts.

Professor Mark Clements, Founder

Dr. Mark A. Clements received S.B., SM, E.E., and Sc.D. degrees in 1976, 1978, 1979, and 1982 respectively, all from the Massachusetts Institute of Technology and all in Electrical Engineering and Computer Science. During his graduate work, he was a National Institutes of Health fellow. Professor Clements came to the Georgia Institute of Technology in 1982 as an Assistant Professor. He is currently Professor of Electrical and Computer Engineering and Director of the Interactive Media Technology, an interdisciplinary center that takes ideas from conception all the way to demonstrable prototypes. He has served on the IEEE Speech Technical Committee and as an Editor for IEEE Transactions on Acoustics, Speech, and Signal Processing. He was also the Technical Program Chair of the 1996 IEEE International Conference on Acoustics, Speech and Signal Processing.

In addition, Professor Clements taught and performed research for two years in France. Dr. Clements has been an active consultant to industry for over 25 years working for many start-ups as well as large companies. His current research interests involve digital processing of speech signals. In particular, he is interested in such problems as the application of digital speech technology to automatic recognition of speech in adverse conditions and sensory aids for the hearing impaired. Some of the interesting challenges arising from these applications include robust word-spotting, enhancement of speech in noise, formulation of robust perceptual distance measures, and real-time implementation. Dr. Clements also does work in efficient coding of speech signals, auditory modeling for improved speech analysis, speech production modeling, general digital signal processing, and pattern recognition. Professor Clements holds three patents, and has filed for five others. He has published over 100 scholarly papers and is author of two textbooks. He has successfully advised seventeen PhD dissertations, many of which have won awards.