Technology Advantages

How We Do It

I tell my clients is that if you have one technology that you need to invest in, it’s speech analytics."
Terry Walls
Director of Customer Impact
Accenture

How We Do It

Optimal Technology Delivers
Optimal Results.

Nexidia's patented phonetic indexing and search technology delivers significant advantages over other search methodologies. Our fast, scalable and accurate technology translates to distinct benefits for your contact center and allows you to get the most out of our customer interaction analytics solution. Strengths of Nexidia’s technology include:

  • Automatic content identification: Uncover interaction drivers across all channels without needing to know what you’re looking for.  See what topics are trending and determine their impact.
  • Explore without restriction: Ensure audio can be searched at any time, for any word, thanks to phonetic indexing. Quickly compare results found in channels such as chat and email to audio without re-indexing or updating a dictionary.
  • Flexible platform: Integrate with nearly any recording system to capture interactions and meta-data. Varying audio qualities, accents, formats and languages easily integrate as well.