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Atlanta Software Company Making Big Bucks Listening to Voices
By: Bill Hendrick
Atlanta Journal Constitution
Sep. 30, 2010
http://www.ajc.com/business/atlanta-software-company-making-646024.html
Nexidia Inc., an Atlanta-based firm once known as Fast-Talk Communications which initially analyzed recorded conversations at warp speed to help the federal government spot potential terrorists, has become a national leader in the esoteric field of “speech analytics.”
The 10-year-old firm still works with federal agencies, but its bread and butter now is selling software that allows companies to analyze in a flash what thousands of people are saying when told their calls are being recorded “for quality and training purposes.”
The software identifies problems that cause unnecessarily long wait times, make callers mad or that lead people to hang up, all or any of which could result in Nexidia’s clients, which include Atlanta-based EarthLink, losing subscribers and money.
To read the entire article, click here.
