Nexidia Announces Faster, Easier Audio Search and Forensic Capabilities

Atlanta, March 21, 2006 -- Nexidia, the leading provider of audio search and speech analytics solutions for government intelligence, contact center management, and Internet media, today announced the availability of Nexidia Enterprise Speech Intelligence (ESI) 6.0. This announcement comes on the heels of Nexidia’s 2006 Symposium on Best Practices in Speech Analytics held in Las Vegas, Nevada on March 16, 2006.

From a single CPU, Nexidia ESI now indexes recorded audio at 83 times faster than the spoken word, increasing its ability to make large volumes of audio searchable in the most computationally efficient way. Additionally, audio search speed is now 548,000 times faster than the spoken word.

Nexidia ESI 6.0 premieres Forensic Search, a feature that allows both power users and casual users to quickly and easily ad-hoc search large sets of audio. Forensic Search enables the system to ‘learn’ search patterns within the organization and intelligently tune and adapt the application, resulting in highly optimized searches and results.

“The newest version of Nexidia ESI ‘one-ups’ itself as the fastest, most accurate solution available today,” said John Willcutts, president and CEO of Nexidia. “It opens up the vast and growing world of audio mining and speech analytics to both power users and casual users who can now more quickly locate information to improve performance and achieve organizational objectives.”

Nexidia ESI utilizes the company’s award-winning, patent-pending Phonetic Search Engine (PSE) technology, which enables audio search by using phonemes - the smallest unit of human speech. The Nexidia technology supports all audio qualities and audio variances such as a speaker’s age, gender, accent, language and dialect. Searches using phoneme pattern matching are executed on all words and phrases including blended words, proper names, slang, code words, nonstandard grammar patterns and ad-hoc use of different languages. As a result, the untapped assets of audio content can be revealed, delivering unprecedented business intelligence from the voice of the customer.

The Nexidia technology not only allows for faster audio search by identifying phoneme patterns, it provides higher accuracy than dictionary-dependent, speech-to-text based audio search. Its advanced query technology and meta data integration allow users to drill deep to generate more relevant search results.

Nexidia ESI offers reports such as dashboards, metric trends, metric correlations, average call handle times, agent call handle times, media replays and ad hoc searches to help lower costs, improve quality, identify selling opportunities, investigate concerns, improve customer satisfaction and manage compliance. Nexidia ESI 6.0 supports 19 languages and is available now.

About Nexidia

Nexidia is a leading provider of highly scalable, highly accurate rich media search and speech analytics software. By transforming audio video data into business intelligence, Nexidia allows both government and commercial enterprises, in industries such as Healthcare, Insurance, Financial Services, Media Creation and Aggregation, Telecommunications and Outsourcing, to leverage untapped information previously locked away in audio-video content. Based on years of research and development, Nexidia’s phonetic engine is the only technology that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The process is adaptable to a range of audio analyses and excels across the full spectrum of audio quality.

The Nexidia product portfolio is comprised of Nexidia Enterprise Speech Intelligence (ESI) for Contact Centers; Nexidia Developer Edition for the creation of Rich Media Search applications and Nexidia Software Development Kit, a technology that gives organizations the ability to manage their audio assets. Today Nexidia supports 19 languages and a suite of audio detector features such as language identification and music & silence detection. Nexidia’s proven technology is a fundamentally different approach and is the only audio-video search solution that can answer the market demand for a highly scalable and accurate solution. For more information, please visit www.nexidia.com.