Customer-centric companies depend on Speech Analytics to understand and predict customer behavior in ways never before possible."
About Us
- Company Profile
- Phonetic Search Technology
- Phonetics Advantages
- Intellectual Property
- Integration
- News & Events
- In The News
- 2012
- 2011
- 2010
- 2009
- 2008
- 2007
- 2006
- Conferences
- Upcoming Webinars
- All Archived Webinars
- Community and Awards
- Awards
- Community
- Board & Management
- Executive Management
- Technical Management
- Board Members
- Investors
- Careers
Nexidia Combines Realtime Speech Analytics With Knowledge Management
By: Aphrodite Brinsmead
Ovum
Oct. 28, 2009
http://www.ovum.com/news/euronews.asp?id=8226
Nexidia has announced that it will offer realtime speech analytics through its Enterprise Speech Intelligence (ESI) software suite. Its ESI-Monitor solution will integrate Nexidia's realtime speech analytics with existing applications. Alongside this, Nexidia is introducing Agent Assist, a solution that pulls information from the knowledge base using realtime speech analytics to suggest relevant information for agents to provide to customers. This move reflects Nexidia's strong position and its ability to drive innovation in the market. Integration with knowledge management differentiates Nexidia and provides agents with instant access to information.
To read the entire article by Aphrodite Brinsmead, click here.
