Customer-centric companies depend on Speech Analytics to understand and predict customer behavior in ways never before possible."
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Nexidia Launches First Real-time Speech Analytics
By: Richard Snow, VP & Research Director
Ventana Research
Oct. 29, 2009
http://www.ventanaresearch.com/blog/commentblog.aspx?id=3346
All of a sudden speech analytics has become a very hot topic (See: "Does Your Customer Voice Matter"), and Nexidia has just made the space red-hot with the release of its latest product. This takes the company into the realms of real-time speech capture and analytics, and has enabled it to offer a unique pre-built application.
To read the entire article by Richard Snow of Ventana Research, click here.
