Red Box Recorders and Nexidia Announce Joint Partnership Agreement at Call Centre Expo

Sep. 21, 2009

The Partnership Has Been Established to Provide Affordable Speech Analytics Solutions to the SME and Emergency Services Markets

Call Centre EXPO, Birmingham UK – 22-23rd September 2009 – Red Box Recorders, the voice recording, storage and retrieval solution specialists, and Nexidia, the market-leading provider of audio search and speech analytics solutions, have joined forces in a powerful move designed to bring affordable analytics to the marketplace.  In an agreement announced today, Red Box Recorders will be reselling AudioFinder, Nexidia’s full-featured, stand-alone speech analytics solution to the Small to Medium sized Enterprise (SME) market and to their prime Emergency Services arena.  This will bring the power to directly analyse the ‘Voice of the Customer’ into the domain of most organisations and allow them to more fully understand business issues such as why their customers are calling and how can they improve services to achieve greater customer satisfaction in providing industry-leading ‘front line’ services.

Nexidia AudioFinder is a flexible, stand-alone application that enables users to index and search audio-video content with a high degree of accuracy and immediately play back the most crucial elements of the audio files for further investigation.  With tools for automatic call categorization as well as in-depth ad-hoc search, it brings the full power of Nexidia’s award-winning, patented Phonetic Search Engine (PSE) technology into a simple application that users can install and use on a single machine.  The application complements the single server Red Box offering which enables a total recording across all forms of communications including telephony, radio, TETRA, Airwave and IP devices.

The Red Box solution not only records any communications – from contact centre telephony and associated interaction data to remote location VoIP calls and on-screen information -  it also captures and stores data in one of the most established and resilient architectures available.  The combined solution will give organisations the ability to analyse data and elucidate core issues and reasons for calls from large volumes of audio in diverse environments – no matter what the source - in an accessible start-up, highly affordable solution.  The system is highly scalable and is easily upgraded to accommodate the full business intelligence, data-mining needs a growing organisation demands.

Lee Jones, Sales Director at Red Box Recorders, said: “There is a strong and growing demand for affordable analytics in the market and by combining our unrivalled sector knowledge and leading voice recording solutions with Nexidia's unique technological expertise we are able to offer the most cost effective solution available. They were our first choice of partner as they have applied years of research and development to deliver a comprehensive range of solutions for audio and video search that are the best in class.”

Jonathan Wax, VP EMEA at Nexidia, said, "Nexidia are exceptionally pleased to partner with Red Box as they are an established core provider with a large and growing installed customer base and have great experience in the SME and Emergency services arena.  Their grasp of the emerging demands for speech analytics and its application across the market spectrum have galvanised our joint efforts to bring simple but powerful functionality within reach of the smaller call centre environment.  With their proven market expertise, we look forward to working with them to evolve the product to meet individual market needs.  Red Box’s recently extended global coverage through its continuously growing reseller base also gives Nexidia a far greater reach into new geographies such as Latin America, where the old Racal partner network is already firmly established.”


About Nexidia
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realise the amazing possibilities now discoverable in audio and video content from contact centres, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com. 

About Red Box Recorders
The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, giving excellent budgetary control, flexibility of deployment and unlimited scalability.  It is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than the IT specialists.  Customers can use their own hardware and operating system to maximise buying power if they prefer, or opt for a full turnkey solution for simplicity of procurement and support.  For more information please visit www.redboxrecorders.com.


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Nexidia Contact:    
Ann Braham
EMEA Nexidia Marketing
01558 668 582
07967 582 745
abraham@nexidia.com