Customer-centric companies depend on Speech Analytics to understand and predict customer behavior in ways never before possible."
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Understand the Actual Voice of Your Customers with Nexidia
By: Richard Snow, VP & Research Director
Ventana Research
May 07, 2009
http://www.ventanaresearch.com/blog/commentblog.aspx?id=3127
There is absolutely no doubt in my mind that one of the most important sources of information about customers is locked-up in the calls that companies record as I have pointed out. These records contain vital information about what customers are calling, why they are calling, and what prompted them to call...
To read the entire article by Richard Snow of Ventana Research, click here.
