Nexidia’s Speech Analytics enables us to demonstrate regulatory compliance on 100% of our calls."
Products
Nexidia Capture
Nexidia Capture records and stores calls and meta-data directly from the switching environment. Nexidia Capture also has an optional screen capture module.
- Direct Interface: Extractor API allows call centers to tap into either a traditional switching environment or VoIP networks.
- Eliminate Legacy Recording: Nexidia Capture records calls and meta-data directly from the switching environment, allowing call centers to by-pass a legacy recording system.
- Data Storage: Data is stored in a standard file system architecture ensuring easy integration.
Screen Capture: An additional option for screen capture allows contact centers to gain a complete view of agent and business processes by combining the audio with a visual record of the agent's desktop.
- Efficient Processing: By eliminating the need for legacy recording, audio is more easily processes leading to a quicker and more efficient approach for implementing speech analytics.
- Lower TCO: The elimination of expensive hardware or third-party recording vendors brings a lower total cost of ownership.
- Real-Time Results: Capturing directly from the switch means analysis can be done in real-time allowing companies to provide tools such as screen prompts based on the live call.
