With Nexidia, we are able to dramatically increase the volume of calls reviewed and conduct quality monitoring with a much more rigorous set of data."
RELATED INFORMATION
White Paper
2010 Frost & Sullivan Speech Analytics New Product Innovation Award
Plaza Associates Video Testimonial
Learn how Nexidia helps Plaza Associates ensure compliance and improves collector performance.
Products
The World's Fastest, Most Accurate Audio and Interaction Solutions.
Nexidia's portfolio contains a robust set of products for capturing and analyzing customer interactions across a variety of channels including chat, email, phone and social forums. These flexible, cost-effective products deliver results using the fastest audio indexing speeds and highest accuracy solutions in the industry. The individual products within the suite are designed to work in conjunction with one another, for companies seeking a well-rounded understanding of the voice of the customer. Customer interaction analytics can be used to discover drivers and trends, perform in-depth analysis and conduct performance management. Serving as the backbone for initiating change, our products uncover the root cause of agent performance and business process issues affecting customers and costing time and money.
But Nexidia recognizes that each call center has its own unique set of demands. So, we’ve designed each product to stand on its own. Now you have the power to select the solution that’s right for you. To help, Nexidia Discover, Analyze and Evaluate all integrate Nexidia’s ability to perform ad-hoc forensic searches across large volumes of audio. Our extremely accurate, quick and Boolean enabled searches ensure you can always identify and listen to the most relevant calls. Whether the goal is to improve your agent coaching and management, or better understand customer sentiment, or uncover issues affecting your bottom line, Nexidia’s product suite is ready to help you tackle the challenge.
