It quickly became apparent that Nexidia would enable us to quickly start solving real business problems."
Proven Results
- Return on Investment
- Testimonials and Case Studies
- Customers
Don't Just Take Our Word For It.
Nexidia's many, varied customers achieve a wide-range of goals, including reducing average handle time, improving first call resolution and reducing operating costs while improving customer service. And because our customers find so much value, they’re willing to share their story. In fact, Nexidia boasts more referenceable customers than anyone else in the industry. To learn more about how analytics has been applied to real business challenges, please watch and read the success stories of some of our customers.
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Plaza Associates targeted collector performance and compliance issues with their use of speech analytics. Since implementing Nexidia, they have been able to increase manager productivity, improve agent performance, and reduce risk. |
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EarthLink harnessed speech analytics to manage quality and compliance across several worldwide contact centers. They improved internal productivity by outsourcing the Quality Assurance Operations and generated significant savings through AHT reductions and agent performance improvements. |
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Ventura, a UK outsourcing company, used speech analytics to define and quantify issues affecting each of their customers. With increased business intelligence, Ventura has been able to reduce handle times, increase cross-selling, and provide better results and information to their customers. |
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APEX looked to speech analytics to optimize their debt collection processes, boost their collections revenue and maintain compliance. By utilizing best practice techniques and monitoring new approaches with analytics they have seen improvements in all areas. |
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Blue Cross Blue Shield of Tennessee leveraged speech analytics to help uncover business process issues. These issues were driving high call volumes and high handle times, both of which had significant cost impacts. |
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EarthLink harnessed speech analytics to manage quality and compliance across several worldwide contact centers. They improved internal productivity by outsourcing the Quality Assurance Operations and generated significant savings through AHT reductions and agent performance improvements. |
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Blue Cross of Northeastern Pennsylvania experienced spikes in call volume that needed investigation. By using speech analytics they uncovered business process issues that were responsible for the increases. They are now able to track their improvements and quickly identify new areas of concern. |
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Ventura, a UK outsourcing company, used speech analytics to define and quantify issues affecting each of their customers. With increased business intelligence, Ventura has been able to reduce handle times, increase cross-selling, and provide better results and information to their customers. |
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APEX looked to speech analytics to optimize their debt collection processes, boost their collections revenue and maintain compliance. By utilizing best practice techniques and monitoring new approaches with analytics they have seen improvements in all areas. |
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TalkTalk is using speech analytics to ensure sales consistency across 278 agents in three outsourced partners, both on-shore and off-shore. |
