Discover the value of Nexidia in just 48 hours. Risk free.
Using actual recordings from your contact center, Nexidia's free Proof of Concept will quickly show you the value of our speech analytics solutions. Nexidia categorizes your recorded calls by call driver so you can immediately identify key business issues that have a big impact on your business. By first understanding why your customers are calling, you can target your improvement efforts towards the most costly issues impacting your contact center.
More than just a demo, we'll show you how Nexidia can work in your specific environment to improve your contact center's performance. Get a birds-eye view of your call traffic to pinpoint top call drivers. Drill down and listen to calls for immediate insight into the issues and processes driving up call volume and talk time.
Following the Proof of Concept, we'll work with you to design a 90-day QuickStart program focusing on key business challenges such as improving first call resolution, optimizing self service options, and increasing up-sell and cross-sell performance.
Ventura, a leading UK outsourcer, identified over £600,000 in cost savings in their Proof of Concept analysis alone, and uncovered even more during their QuickStart engagement.
Prove the ROI for speech analytics in your contact center.
Building on the success of the Proof of Concept , you conduct a more thorough analysis of the top issues over a broader time period with QuickStart. The Nexidia QuickStart OnDemand hosted service is an affordable 90-day program that will prove the value of our speech analytics solutions using your organization's recorded call data.
Work with Nexidia's speech analytics experts to prioritize key high traffic areas for detailed investigation and deeper analysis. Focus on the top issues driving up costs and impacting customer satisfaction. Quantify the impact of these issues on your contact center as well as the entire organization. Work with Nexidia to recommend business process changes that lead to real, quantifiable ROI. Build a strong business case for speech analytics for continued process improvement and ongoing payback.
Every step of the way, Nexidia's Professional Services team will work with you to prove the value of Nexidia technology. Potential focus areas include:
- Call Driver Analysis
- First Call Resolution
- Call Avoidance/Deflection
- Customer Retention
- Collections Effectiveness
- IVR Optimization
- Quality Improvement
- Sales Effectiveness Analysis
- Compliance/Risk Management Analysis
In a matter of days -- not weeks or months -- Nexidia will help you instantly tap into the voice of the customer and unleash the type of powerful intelligence that proactively drives business growth. All with unprecedented speed, accuracy, and scalability.
After the 90-day QuickStart program, Nexidia offers multiple deployment options that are both flexible and affordable. Ask about our on-site implementations or our monthly service-based Nexidia OnDemand options.
In fourth months of the QuickStart program, BlueCross BlueShield of Tennessee recorded significant ROI of over $1 million with reduced AHT and call volume, as well as improved self service options. BlueCross BlueShield of Northeastern Pennsylvania used Nexidia OnDemand to decrease call volume and transfers, increase first call resolution and improve internal processes in a matter of months.
Flexible, Affordable Speech Analytics.
Keep the benefits of speech analytics without the cost or infrastructure of an onsite system. Nexidia OnDemand provides organizations with an end-to-end "software-as-a-service" offering that includes audio analysis, business process recommendations, business case development and ongoing business intelligence support. Get the maximum return on investment with the lowest cost. With the capacity to handle more than 150,000 hours of audio recordings per day at its facilities in North America and Europe, and the ability to extract both recordings and metadata from nearly all legacy call recorders, Nexidia OnDemand provides the fastest and most cost effective method to implement speech analytics for any contact center around the world.
Nexidia OnDemand provides access to the full suite of capabilities in Nexidia's market-leading Enterprise Speech Intelligence application (ESI), hosted in Nexidia's highly secure network operations center. Reap all of the benefits of the software applications without the capital investment and time required for a licensed deployment. Get an immediate high-level analysis of call traffic with sophisticated, advanced reporting tools. Drill down for deeper investigation and root cause analysis with instant access to actual calls.
Every step of the way, Nexidia's Professional Services team will work with you to prove the value of our technology. Leveraging Nexidia's best practices in speech analytics, you benefit from market-leading solutions and deep cross-industry expertise.
Intercontinental Hotels Group (IHG) uses Nexidia OnDemand to identify key areas for agent and process improvement for increased revenue and customer loyalty.
