From Information to Insight. . .Instantly.
Speech analytics allows you to gain rapid insight into the "voice of the customer" by identifying real, quantifiable means for improvement. Nexidia offers a powerful product suite to analyze 100% of your recorded calls using its patented phonetic technology. The driving force behind Nexidia's Speech Analytics is its Enterprise Speech Intelligence (ESI) product suite. By utilizing the ESI suite, companies are able to better understand their own business through in-depth analysis of everything from their agent performance to business processes to call driver trends.
Using trends and issues supplied by the company, or by leveraging the information uncovered in Early Discovery, in-depth analysis allows you to collect the information needed to make impactful change in your call center. Performance, process and service can all be improved by utilizing search capabilities along with customizable reports on call categorization, call drivers, talk and non-talk time, relationships between multiple calls from the same customer and other key indicators.
Working with world-class organizations across a wide range of industries, Nexidia's expertise in speech analytics and contact centers is unmatched. Leverage Nexidia's professional services and years of experience performing in-depth analysis of a wide array of business challenges to improve project delivery, time-to-insight, and investment payback periods.
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