Nexidia

Partners.

Nexidia partners with some of the world’s leading contact center vendors and service providers to deliver comprehensive and cost-effective solutions to customers. If you are interested in becoming a contact center partner, please email Nexidia at partners@nexidia.com.



Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Nexidia has partnered with Avaya as a Gold member of the Avaya DevConnect program. The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Now Avaya customers can bypass legacy recorders and capture calls directly into Nexidia ESI. Visit avaya.com.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is accenture.com.

Business Systems is the UK's largest independent provider of market leading call recording solutions and associated technologies. The company offers unbiased advice on the ‘best fit' solution from industry leading manufacturers accompanied by fully project managed implementation, consultancy and maintenance services. Professional services include assistance in implementing quality monitoring and analytics programmes or enhancing existing ones whilst setting up measurable objectives to ensure a speedy return on investment. With over 20 years experience, Business Systems recommend and apply the best solution to meet client needs ranging from single location requirements for on-site systems through to multi-site locations with blended CPE and Hosted technology. Visit businesssystemsuk.com.

Datapoint is a Systems Integrator for Enterprise and Call Centre communication covering all related infrastructure and applications. This is underpinned with a services portfolio that includes education, consultancy, design and systems integration, service delivery, training and support.

Established in 1969 its pioneering thought leadership remains part of the brand's DNA as it continues to introduce next generation technologies to clients. With an extensive partner network the company employs 270 people, achieved £60m turnover in 2007 and is financially backed by Alchemy Partners. Datapoint geographic footprint extends to clients in 41 countries including responsibility for supporting 5,000 sites in those territories. Main offices are located in Dublin, Dubai, London, Madrid, Milan, Munich, Paris and Utrecht. Visit Datapoint.com.

Genesys is the world’s leading provider of contact center software, directing more than 100 million customer interactions every day for over 4,000 companies and government agencies in more than 80 countries. Nexidia has partnered with Genesys as a member of its Genesys Partner program. Specifically, Nexidia’s technology provides powerful diagnostic tools for analyzing and managing contact center performance, in areas ranging from customer experience to live agent efficiency to customer self-service effectiveness. Visit genesyslab.com.

HyperQuality is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement. Ultimately, HyperQuality helps companies – including some of the most well-known names in the travel, retail, financial services, education and utility industries – improve the quality and effectiveness of their customer interactions. In addition to quality evaluations, HyperQuality collects, evaluates and analyzes other forms of customer data, including customer and employee surveys; shopping experiences and marketing programs.  Visit hyperquality.com.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Nexidia is a member of the Nuance® Care Analytics program. By integrating Nexidia’s technology into its broad analytics solutions, Nuance will enable contact centers to gain valuable insights from actual recorded customer interactions by organizing large numbers of customer calls based on caller intent and behavior. These insights will be used to incorporate the voice of the caller into Nuance Care Analytics offerings. Visit nuance.com.

Noble Systems Corporation (NSC), a global leader in innovative contact center technology solutions, has partnered with Nexidia Inc. to provide speech analytics as part of the Noble™ Solution contact center technology suite.  Noble Systems’ partnership with Nexidia enables Noble’s clients to search, measure and analyze the spoken words of its agents and end-customers to improve agent performance and customer experience.

With speech intelligence, clients are able to make operational changes to improve customer satisfaction, assure compliance, and reduce operation costs. Visit noblesys.com.

“Our Noble Recorder product can capture all contact center audio and visual data which can now be converted into meaningful intelligence. For example, collectors can see trends in spoken promise-to-pays, and sales can determine trends in spoken objections. Adding speech analytics is part of Noble Systems’ commitment to providing its clients with intelligent contact center solutions.”

Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics, reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 6 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit mercedsystems.com.

MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. Visit microautomation.com.

"By combining our respective areas of expertise, our partnership provides a turnkey solution that not only identifies areas of improvement for organizations but then shows them a clear path to the optimization of their internal processes." - Dan Abernathy, Vice President of Sales and Marketing at MicroAutomation

Red Box is a specialist in digital recording - voice recording and data capture, storage, retrieval and analysis. The company offers a varied range of products that are easy to install, manage and maintain. These meet all kinds of organisations' needs for mission-critical recording - such as compliance, legal disclosure, quality management or improving service delivery.

Its products are used in highly focused market solutions, mainly for contact centres, the emergency services and financial institutions. Its solutions are resilient, cost effective and simple to use. Red Box products are used in over 120 countries and are designed for effortless, dependable operation. Visit redboxrecorders.com.

Semafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers' data secure - thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.

Semafone is a tried and tested solution that has been designed by call centre professionals to meet the unique security challenges of the call centre. Our solutions are the product of meeting the real business challenges of data security in real call centres. Visit semafone.com.

Ydilo is a leading provider of managed services and contact centre solutions that utilise advanced natural language recognition technologies. Established in 1999, Ydilo provides telecommunications operators, banks, public administration and large corporations with advanced voice solutions for the automation of multichannel customer care and value-added services. These leading-edge solutions have been recognised internationally for their high level of quality and usability.

Currently Ydilo operates more than 3,000 ports with natural language recognition technology, dealing with more than 170 million calls in 2009. The company has offices in Madrid, Las Palmas on Gran Canaria and London. For more information, please visit www.ydilo.com