Nexidia

Nexidia Partners

Nexidia partners with some of the world’s leading contact center vendors and service providers to deliver comprehensive and cost-effective solutions to customers. If you are interested in becoming a contact center partner, please email Nexidia at partners@nexidia.com.



Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Nexidia has partnered with Avaya as a Gold member of the Avaya DevConnect program. The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Now Avaya customers can bypass legacy recorders and capture calls directly into Nexidia ESI.

Nexidia and Accenture, a global management consulting, technology services and outsourcing company that is committed to delivering innovation, continue to work together to solve business challenges for Accenture clients.

“What makes Nexidia unique is speed, scale, and the ability to get up and running to find actionable intelligence in a very quick order.  That is the power that Nexidia has over its competition.”

Business Systems is the UK's largest independent provider of market leading call recording solutions and associated technologies. The company offers unbiased advice on the ‘best fit' solution from industry leading manufacturers accompanied by fully project managed implementation, consultancy and maintenance services. Professional services include assistance in implementing quality monitoring and analytics programmes or enhancing existing ones whilst setting up measurable objectives to ensure a speedy return on investment. With over 20 years experience, Business Systems recommend and apply the best solution to meet client needs ranging from single location requirements for on-site systems through to multi-site locations with blended CPE and Hosted technology.

Datapoint is a Systems Integrator for Enterprise and Call Centre communication covering all related infrastructure and applications. This is underpinned with a services portfolio that includes education, consultancy, design and systems integration, service delivery, training and support.

Established in 1969 its pioneering thought leadership remains part of the brand's DNA as it continues to introduce next generation technologies to clients. With an extensive partner network the company employs 270 people, achieved £60m turnover in 2007 and is financially backed by Alchemy Partners. Datapoint geographic footprint extends to clients in 41 countries including responsibility for supporting 5,000 sites in those territories. Main offices are located in Dublin, Dubai, London, Madrid, Milan, Munich, Paris and Utrecht.

Genesys is the world’s leading provider of contact center software, directing more than 100 million customer interactions every day for over 4,000 companies and government agencies in more than 80 countries. Nexidia has partnered with Genesys as a member of its Genesys Partner program. Specifically, Nexidia’s technology provides powerful diagnostic tools for analyzing and managing contact center performance, in areas ranging from customer experience to live agent efficiency to customer self-service effectiveness.




Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Nexidia is a member of the Nuance® Care Analytics program. By integrating Nexidia’s technology into its broad analytics solutions, Nuance will enable contact centers to gain valuable insights from actual recorded customer interactions by organizing large numbers of customer calls based on caller intent and behavior. These insights will be used to incorporate the voice of the caller into Nuance Care Analytics offerings.



Noble Systems Corporation (NSC), a global leader in innovative contact center technology solutions, has partnered with Nexidia Inc. to provide speech analytics as part of the Noble™ Solution contact center technology suite.  Noble Systems’ partnership with Nexidia enables Noble’s clients to search, measure and analyze the spoken words of its agents and end-customers to improve agent performance and customer experience.

With speech intelligence, clients are able to make operational changes to improve customer satisfaction, assure compliance, and reduce operation costs.

“Our Noble Recorder product can capture all contact center audio and visual data which can now be converted into meaningful intelligence. For example, collectors can see trends in spoken promise-to-pays, and sales can determine trends in spoken objections. Adding speech analytics is part of Noble Systems’ commitment to providing its clients with intelligent contact center solutions.”

MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies.

"By combining our respective areas of expertise, our partnership provides a turnkey solution that not only identifies areas of improvement for organizations but then shows them a clear path to the optimization of their internal processes." - Dan Abernathy, Vice President of Sales and Marketing at MicroAutomation