Nexidia

Integration

Get up and running fast with Nexidia technology

Nexidia’s flexible, open application systems architecture integrates easily into most enterprise infrastructures and workflows. Nexidia technology can be used in a wide range of applications and services including most industry-standard and proprietary recording systems, switching environments and web services architectures.

Whether for analyzing and reporting on customer call data, searching recordings for audio discovery and evidence gathering, or as the foundation for new and innovative rich media applications and portals, Nexidia technology can help your business unlock the value in audio and video content.

Switching Environments

Nexidia ESI—Capture allows Nexidia to integrate directly into a contact center's switching environment, accessing calls and meta-data directly from the source and storing content in a standard file system architecture. This provides the most immediate access to call center content so speech analytics can be integrated directly into a broader business intelligence system.

Supported Recorders

Nexidia provides seamless integration to all leading call recording vendors, audio loggers and in-house solutions. Nexidia enables customers to not only leverage existing investments in existing recorder infrastructure by enabling highly scalable search and analysis of this audio, but it also does it without requiring costly infrastructure upgrades.

Nexidia integrates to all recording platforms including:

•    Witness
•    Nice
•    Verint
•    etalk/Autonomy
•    Envision
•    Racal
•    Mercom
•    In addition, Nexidia integrates with a variety of in-house developed recording platforms.

Supported Media Formats

Nexidia technology can intake and process audio and video recorded in all major formats. No matter what your source material, Nexidia can make it searchable in a matter of minutes without modifying or destroying the originals.

.aif	.flv	.mpg4
.aifc	.mov	.qt
.aiff	.mp2	.vox
.asf	.mp3	.wav
.au	.mp4	.wma
.aud	.mpeg	.wmv
.avi	.mpg